Traversal
AI Adoption Engineer - West
About this role
Traversal seeks an AI Adoption Engineer to guide enterprise customers through four adoption phases—Activation, Scaling, Optimization, and Value Realization—for its AI SRE platform. You'll own customer outcomes end-to-end, combining technical depth in incident debugging and prompt engineering with executive-level relationship management to drive usage, accuracy, and expansion.
What you'll do
- Own adoption roadmap and all customer touchpoints across four phases, from post-deployment through renewal
- Run diverse meetings: kickoffs, enablement sessions, technical syncs, QBRs, and executive updates
- Engineer custom integrations, debug accuracy failures, and instrument performance tracking with customers
- Synthesize customer feedback into structured product roadmap input for engineering teams
- Drive technical adoption by embedding Traversal into customer compliance checklists and workflows
- Maintain 30/60/90 roadmaps and publish monthly executive updates backed by usage data
What they're looking for
- Solutions engineering or technical account management at enterprise software/infrastructure companies
- Distributed systems and production incident analysis fundamentals
- AI/LLM prompt engineering and debugging
- Log analysis and root cause investigation
- Executive and engineer-level communication and relationship building
- Integration and workflow automation design
- Customer adoption and change management
- Quarterly business review and strategic planning facilitation
Benefits
- Remote work (West-based)
- Opportunity to work with world-class team from MIT, Harvard, Berkeley, and top tech companies
- Impact on mission-critical production systems for largest enterprises globally
- Hands-on technical role with clear customer ownership and measurable outcomes
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Traversal
Traversal builds an AI-driven site reliability platform that helps enterprises automate and optimize incident response. The company is hiring AI Adoption Engineers, Solutions Engineers, Forward Deployed Engineers, and Product Engineers to guide customers through deployment and adoption while developing core platform capabilities.
View all jobs at TraversalLikely interview questions
- Walk us through a time you drove adoption of a complex technical product—how did you measure success and what obstacles did you overcome?
- Describe your experience debugging production incidents in distributed systems. How would you help a customer understand why an AI agent produced an inaccurate root cause?