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Traversal

AI Adoption Engineer - East

Remote (Remote)fulltimemidAdded 1 month ago

About this role

Traversal seeks an AI Adoption Engineer to guide enterprise customers through post-deployment adoption phases, driving product usage and value realization. You'll own customer portfolios end-to-end, combining technical expertise in distributed systems with executive-level stakeholder management to ensure Traversal becomes the default incident response tool.

What you'll do

  • Own four adoption phases (Activation, Scaling, Optimization, Value Realization) for assigned enterprise accounts from deployment through renewal
  • Maintain and execute customer-specific 30/60/90 roadmaps, running kickoffs, enablement sessions, QBRs, and executive syncs
  • Engineer custom integrations, debug accuracy issues, and conduct prompt engineering for customer-specific use cases
  • Instrument accuracy tracking and translate customer failure modes into product roadmap feedback for engineering
  • Publish monthly executive updates with usage data and drive service-launch integration across customer platforms
  • Synthesize cross-customer insights and contribute to community knowledge-sharing among power users

What they're looking for

  • Distributed systems and production incident troubleshooting
  • Technical account management and customer success strategy
  • Executive and engineer-level communication and relationship building
  • Prompt engineering and AI system debugging
  • Product adoption and change management
  • Data analysis and usage-based performance tracking
  • Integration troubleshooting and workflow optimization
  • Cross-functional collaboration and roadmap input synthesis

Benefits

  • Remote position based in East region
  • Work with largest enterprises running mission-critical production systems
  • Exposure to cutting-edge AI reasoning and SRE platform technology
  • Technical depth valued alongside commercial acumen
  • Direct influence on product roadmap through customer feedback
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Traversal

Traversal builds an AI-driven site reliability platform that helps enterprises automate and optimize incident response. The company is hiring AI Adoption Engineers, Solutions Engineers, Forward Deployed Engineers, and Product Engineers to guide customers through deployment and adoption while developing core platform capabilities.

View all jobs at Traversal

Likely interview questions

  • Describe a time you debugged a technical issue at a customer site—how did you balance gathering diagnostic data with maintaining executive credibility?
  • How would you approach getting an engineering team reluctant to adopt a new incident response tool to make it their first-call resource?
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