Outset Medical
Field Service Engineer II (Andover, MA)
About this role
The Field Service Engineer II role at Outset in Andover, MA involves installing, maintaining, and troubleshooting the Tablo Dialysis System. This position requires strong engineering fundamentals and regular interactions with clinical staff and patients to ensure high-quality support and feedback.
What you'll do
- Install and repair Tablo Dialysis Systems
- Conduct scheduled maintenance and system upgrades
- Provide technical support to customers, including after-hours assistance
- Document service activities and manage inventory in ERP system
- Collaborate with R&D and support marketing initiatives
- Maintain company assets for field service tasks
What they're looking for
- Strong understanding of electronic and mechanical components
- Excellent communication and customer interaction skills
- Ability to travel extensively
- Proficiency in software applications like Excel and Word
- Problem-solving and troubleshooting abilities
- Experience in documenting technical activities
- Knowledge of fluidic systems
Benefits
- Opportunity to work in a groundbreaking field
- Collaborative team environment
- Potential for career development
- Participation in innovative projects
- Exposure to dynamic healthcare settings
- [unknown]
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Outset Medical
Outset Medical develops the Tablo Dialysis System, an innovative medical device for dialysis treatment. The company is hiring Field Service Engineers to install, maintain, troubleshoot, and repair these systems while collaborating with clinical staff and healthcare professionals across multiple regions.
View all jobs at Outset MedicalLikely interview questions
- Tell us about your experience with field service over the past 5+ years. What types of equipment or systems have you installed, maintained, and repaired?
- Describe a time when you had to troubleshoot a complex technical issue in the field. How did you approach diagnosing the problem and what was the outcome?