OpenAI
AI Success Engineer - EDU
About this role
OpenAI seeks an AI Success Engineer to serve as the primary technical advisor for education institutions adopting OpenAI's platform post-sale. You'll drive account health, identify high-impact use cases spanning academic and administrative workflows, and guide customers from deployment through scaled adoption while coordinating across internal teams.
What you'll do
- Manage post-sale technical relationships and act as trusted advisor on deployment, adoption, and value realization for education customers
- Lead technical enablement sessions, configure products, and oversee account-level deployment planning across multiple workstreams
- Identify and validate use cases by embedding with customer teams to map workflows and understand pain points
- Build relationships with provosts, CIOs, IT leaders, and academic stakeholders to align institutional goals with OpenAI capabilities
- Create adoption roadmaps with clear sequencing, milestones, and KPIs; facilitate workshops on best practices and institution-wide enablement
- Surface customer feedback and technical blockers to internal teams (Solutions Architecture, Product, Engineering) and coordinate across functions
What they're looking for
- Technical account management or customer success leadership (8+ years)
- Deep knowledge of OpenAI APIs, SDKs, embeddings, RAG, and fine-tuning approaches
- Program and project management with ability to lead multi-workstream initiatives
- Technical-to-business translation and executive communication
- Workflow mapping and requirements diagnosis
- Education sector experience (preferred)
- Change management and adoption strategy
- Cross-functional collaboration and stakeholder alignment
Benefits
- Based in San Francisco or New York with relocation assistance
- Work with world's most ambitious organizations across education, enterprise, and government
- Influence product direction through direct customer feedback and field insights
- Blend of technical, advisory, and program leadership responsibilities
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OpenAI
OpenAI builds AI infrastructure and products, including large-scale data center campuses for AI computing and generative AI applications for enterprise customers. The company is hiring civil engineers, project engineers, electrical design engineers, data center R&D engineers, and AI deployment engineers to expand its infrastructure capabilities and help customers deploy AI solutions.
View all jobs at OpenAILikely interview questions
- Walk us through a complex technical implementation you've led post-sale; how did you handle misalignment between customer expectations and product capabilities?
- Describe your hands-on experience with LLM APIs, embeddings, and RAG. How would you explain these concepts to non-technical faculty or administrators?