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OneApp

Product Support Engineer

United States (Remote) (Remote)$60k–$100kfulltimemidAdded 1 month ago

About this role

OnePay is seeking a Product Support Engineer to facilitate communication between engineering and customer experience teams. The role involves diagnosing production issues, utilizing AI for operational enhancements, and engaging with vendor systems using SQL and API calls.

What you'll do

  • Identify operational improvements using AI
  • Investigate and resolve complex production issues
  • Interface with vendor systems via SQL and API
  • Implement fixes to backend systems
  • Consult operations team to automate processes

What they're looking for

  • 1+ years in engineering
  • Proficiency in backend language (Node.js, Typescript preferred)
  • Experience with SQL and REST APIs
  • Strong written communication skills
  • Knowledge of payment systems
  • Familiarity with AWS
  • Shell scripting experience (bash, zsh, etc.)
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OneApp

OneApp builds a consumer fintech platform offering financial services like cash advances and banking transactions, backed by Walmart. The company is hiring software engineers, frontend engineers, mobile engineers, and support engineers to develop scalable, mobile-first financial products and customer-facing applications.

View all jobs at OneApp

Likely interview questions

  • Walk us through your experience diagnosing and resolving a complex production issue. How did you approach it, and what tools did you use?
  • Describe your experience with SQL and REST APIs. Can you give an example of how you've used them to investigate or troubleshoot a problem?
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