Blacksmith
Technical Support Engineer
About this role
Blacksmith, a fast-growing CI infrastructure platform, is seeking a Technical Support Engineer to diagnose and resolve complex customer issues while building scalable support processes. You'll work closely with customers and engineering teams to improve the product and establish best practices for a growing support function.
What you'll do
- Diagnose and resolve complex technical issues for customers alongside the pre-sales team
- Develop deep understanding of Blacksmith's CI infrastructure, Firecracker VMs, and distributed systems
- Identify patterns in customer issues and communicate product improvement feedback to internal teams
- Reproduce technical issues and collaborate with engineering to fix them
- Build diagnostic tools, processes, and automations to optimize service performance
- Establish technical support best practices and foundation for future team growth
What they're looking for
- Technical support for complex, distributed systems products
- Distributed systems and large-scale infrastructure knowledge
- CI/CD platforms and GitHub Actions experience
- AI/agent workflow setup and MCP/CLI tooling
- Problem-solving and issue reproduction
- Process automation and building scalable workflows
- Cross-functional collaboration
- Customer-first mindset
Benefits
- Medical, vision, and dental insurance
- Competitive base salary plus equity
- 401k match
- Unlimited PTO
- 12 weeks fully paid parental leave (US)
- Annual offsite and early-exercise stock options
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Blacksmith
Blacksmith builds a CI infrastructure platform that accelerates CI/CD pipelines by managing a global fleet of bare-metal machines and Firecracker VMs, with expanding capabilities in AI-powered coding agents. The company is hiring Technical Support Engineers, Solutions Engineers, Systems Engineers, and Product Engineers to scale its infrastructure, support enterprise customers, and develop full-stack platform features.
View all jobs at BlacksmithLikely interview questions
- Tell us about a time you diagnosed and resolved a complex technical issue for a customer. How did you approach it, and what was the outcome?
- Blacksmith operates Firecracker VMs at scale across bare-metal infrastructure and Ceph clusters. What experience do you have with distributed systems, and how would you approach learning our specific infrastructure?