Banyan Software
Junior Solutions Engineer
About this role
Hancock Software seeks a Junior Solutions Engineer to support the implementation and deployment of cloud-based energy efficiency software platforms. You'll guide clients through onboarding, troubleshoot technical issues, and collaborate across teams to ensure successful project delivery for utilities and government agencies nationwide.
What you'll do
- Serve as primary technical resource during client onboarding and go-live phases
- Diagnose and resolve technical issues alongside support and customer success teams
- Document customer business requirements and translate them into technical specifications
- Create user documentation, training materials, and operating procedures
- Coordinate project tasks including scripting, data imports, configuration, and testing
- Build and maintain strong customer relationships while gathering requirements and validating solutions
What they're looking for
- HTML/JavaScript and web development (2–5 years)
- Cloud-hosted and client-installed application support
- Project management and task coordination
- Technical documentation and communication
- MS SQL, Postman, or RESTful API development (preferred)
- Database structures and data migration knowledge (preferred)
- Azure DevOps or similar ticket management systems (preferred)
- Energy efficiency program knowledge (preferred)
Benefits
- Work with a Great Place to Work Certified company
- Opportunity to drive environmental impact through technology
- Collaborative team environment across multiple time zones
- Hands-on experience with nationwide clients in sustainability sector
- Professional development within a growing software portfolio
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Banyan Software
Banyan Software operates a portfolio of specialized software companies serving energy, life sciences, medical device, and healthcare sectors with cloud-based platforms and enterprise SaaS solutions. The company is hiring for technical roles including solutions engineers, application support engineers, and AI engineers to implement, support, and enhance its software platforms for enterprise and government clients.
- Website
- banyansoftware.com
Likely interview questions
- Walk us through a software implementation project you've led from pre-sales through go-live. What were the biggest challenges and how did you overcome them?
- Describe your experience with HTML/JavaScript and web development. Can you give a specific example of a hands-on implementation or support task you completed?