Align Communications
Desktop Engineer
About this role
Align is hiring a Desktop Engineer for their Los Angeles-based Managed Services team to provide on-site technical support and troubleshooting for corporate clients. This hybrid role requires 4 days per week on-site, involves supporting executives and VIPs, and includes rotational on-call coverage.
What you'll do
- Provide deskside technical support for desktop and end-user issues at client locations
- Deliver exceptional customer service and IT support with focus on executive and VIP users
- Troubleshoot and resolve issues related to IP phones, desktops, connectivity, and Microsoft Office/O365
- Install, upgrade, and remove desktop applications and user workstations
- Ensure systems, workstations, and printers operate efficiently
- Participate in rotational on-call schedule including overnight and weekend shifts
What they're looking for
- Desktop troubleshooting and support
- Windows systems administration
- Microsoft Office and O365 support
- IP phone configuration and support
- Printer and network connectivity troubleshooting
- Customer service and communication
- Application installation and deployment
- Hardware diagnostics and repair
Benefits
- Full benefits package
- Salary range $80K–$95K
- Hybrid work arrangement (4 days on-site)
- Training opportunities in leading technologies
- Career growth in dynamic workplace
- Collaborative company culture
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Align Communications
Align Communications provides managed IT services and technical support to corporate clients, with a focus on executive and VIP support. The company is hiring Desktop Engineers for hybrid, client-facing roles that involve on-site troubleshooting and IT support at corporate locations.
View all jobs at Align CommunicationsLikely interview questions
- Tell us about your experience providing deskside support to executives or VIP users. How did you handle their expectations and urgency?
- Describe your experience troubleshooting desktop and connectivity issues. What's your typical approach to diagnosing and resolving problems?