Impact.com
Internal Systems Engineer (Applied AI)
About this role
impact.com seeks an Internal Systems Engineer specializing in applied AI to build and scale AI-powered tools, agents, and integrations for Customer Operations teams. This role focuses on creating practical AI solutions, developing a self-serve agent platform, and building robust internal software that accelerates the company's AI transformation across support, success, onboarding, and implementation functions.
What you'll do
- Design and build AI-powered agents and tools using modern LLM frameworks to automate workflows for support, onboarding, and implementation teams
- Create and maintain a shared agent platform with templates, patterns, and deployment infrastructure enabling self-service agent development across Customer Operations
- Develop integrations and automations (e.g., FreshDesk widgets) handling the full lifecycle from development to monitoring to retirement
- Partner with business stakeholders to define AI solution requirements, guide implementation, and translate business needs into technical design
- Build and scale RAG pipelines, agentic workflows, and API connectors between SaaS platforms to automate data flows
- Collaborate with Customer Operations teams to elevate proof-of-concept projects into production-ready solutions with engineering rigor
What they're looking for
- Python and JavaScript/TypeScript development
- LLM orchestration frameworks (LangChain, LangGraph)
- REST API design and integration
- RAG pipeline implementation
- Agentic workflow architecture
- Production application hosting and monitoring
- SaaS platform integrations (FreshDesk, Salesforce experience preferred)
- MCPs and AI infrastructure patterns
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Impact.com
Impact.com is a commerce partnership marketing platform that enables global brands to manage and scale their partnership programs. The company is hiring Full Stack Software Engineers, Data Visualization specialists, Internal Systems Engineers with AI expertise, and Integration Engineers to build scalable platform features, data visualization tools, AI-powered internal systems, and client implementation solutions.
- Website
- impact.com
Likely interview questions
- Walk us through a time you built an AI-powered tool or agent from concept to production. What framework did you use, and what was most challenging about maintaining it?
- Describe your experience building and maintaining APIs and integrations between SaaS platforms. How do you approach designing integrations that are robust and easy to monitor?