Skip to main content

Voxel

Tier 3 Support Engineer

Remote (Remote)$125k–$150kfulltimemidAdded 1 month ago

About this role

Voxel is seeking a Tier 3 Support Engineer to tackle high-severity issues and ensure effective resolutions across their AI-driven safety platform. The role demands a mix of technical proficiency and strong communication skills to bridge Support and Engineering teams effectively.

What you'll do

  • Resolve complex, high-severity escalations
  • Conduct root cause analysis collaboratively with Engineering
  • Act as a technical escalation point for Support teams
  • Communicate with enterprise customers during incidents
  • Identify improvement opportunities within the platform
  • Develop troubleshooting frameworks and maintain knowledge resources

What they're looking for

  • 2-4 years in technical support or engineering
  • Deep networking and systems knowledge
  • Proficient in source code navigation (Python, Typescript, Go, SQL)
  • Experienced in high-severity incident management
  • Strong communication skills under pressure
  • Documentation and support tooling experience

Benefits

  • Generous health, dental, and vision insurance
  • Competitive paid parental leave
  • Equity incentive plan
  • Flexible work arrangements
  • Daily meals in-office and team-building events
  • 401K retirement plan and HSA options
Apply with Autofill

Opens the application — the Jobs AI extension fills it for you. Set up autofill

Opens the official application on the employer’s site. No login required.

Voxel

Voxel builds AI-powered safety and operational efficiency solutions leveraging computer vision and machine learning technology. The company is hiring software engineers for applications and perception teams, support engineers, and deployed engineers to develop customer-facing products and enterprise systems.

View all jobs at Voxel