Voleon
End User Support Engineer
About this role
Voleon is seeking an End User Support Engineer to provide hands-on IT support to employees, ensuring efficient resolution of technical issues and a smooth technology experience. The role involves managing help desk inquiries, troubleshooting macOS environments, and maintaining collaboration tools in a fast-paced corporate setting.
What you'll do
- Serve as the first point of contact for IT issues via various channels
- Troubleshoot and resolve endpoint problems including hardware and software
- Provision and configure macOS endpoints and manage security policies
- Administer collaboration tools like Microsoft 365 and Slack
- Handle onboarding and offboarding processes for employees
- Maintain conference room technology and support operational projects
What they're looking for
- 2+ years in IT support roles
- Experience with macOS and iOS in corporate settings
- Knowledge of Microsoft 365 and collaboration tools
- Familiarity with ticketing systems
- Hands-on experience with conference room technologies
- Strong customer service and communication skills
- Multitasking and prioritization abilities
- Proactive problem-solving mindset
Benefits
- Highly competitive compensation
- Catered lunches
- Technology talks by industry experts
- Modern office environment
- Opportunities for professional development
- Referral bonus program
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Voleon
Voleon is an AI-driven asset manager that builds data infrastructure and production systems to support research and trading workflows. The company is hiring Software Engineers, Site Reliability Engineers, and End User Support Engineers to scale its technology platform and support its operations.
- Website
- voleon.com