Verkada
Technical Support Engineer
About this role
Verkada is seeking a Technical Support Engineer to assist its enterprise customers with a range of cloud-managed security products. This role involves troubleshooting technical issues, educating customers, collaborating with engineering teams, and contributing to product improvement.
What you'll do
- Troubleshoot Verkada's platform across network, hardware, and software
- Provide installation and configuration guidance to customers
- Communicate technical issues effectively to customers
- Manage customer concerns from initial report to resolution
- Collaborate with Engineering to identify and resolve product bugs
- Create technical documentation and knowledge base articles
What they're looking for
- Degree in Networking, IT, Computer Science, or related field
- Communication skills for complex technical topics
- Problem-solving abilities and attention to detail
- Teamwork experience
- Knowledge of Linux, coding languages, and electronics are advantages
- Industry certifications such as CCNP or Security+ are a plus
- Willingness to work on-site in San Mateo
Benefits
- Comprehensive healthcare coverage with 100% premium coverage for employees
- Nationwide medical, vision, and dental insurance
- Health Savings Account (HSA) contributions
- Expanded mental health support
- Flexible PTO and extended holidays
- Professional development stipend and wellness benefits
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Verkada
Verkada builds cloud-managed, AI-driven security solutions for enterprise customers, including physical security and building management products. The company is hiring Technical Support Engineers to troubleshoot issues and assist customers, as well as Solutions Engineers to provide pre-sales support and design tailored solutions.
- Website
- verkada.com