Supabase
Database Support Engineer (AMER)
About this role
Supabase is seeking a Database Support Engineer to troubleshoot and resolve complex issues while enhancing the developer experience and product quality. This fully remote role is perfect for someone with extensive PostgreSQL knowledge and a passion for providing exceptional technical support.
What you'll do
- Investigate and resolve advanced customer issues
- Provide proactive advice for workload optimization
- Reproduce and escalate bugs with detailed steps
- Ask targeted questions to clarify customer concerns
- Communicate clearly with users during critical situations
- Mentor junior team members for quality improvement
What they're looking for
- 7+ years in technical support or backend engineering
- Deep knowledge of PostgreSQL internals
- Strong skills in SQL and query optimization
- Ability to troubleshoot complex setups
- Understanding of distributed system behaviors
- Experience with data migration and recovery
- Familiarity with cloud hosting providers like AWS
- Comfortable in terminal and Linux environments
Benefits
- Fully remote work with co-working allowance
- Equity ownership (ESOP) for all employees
- Tech allowance for setting up the home office
- 100% health insurance coverage for employees
- Annual off-sites for team building
- Flexible work schedule based on asynchronous operations
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Supabase
Supabase builds an open-source backend platform built on PostgreSQL, offering managed database services, authentication, and APIs to developers. The company is hiring infrastructure, database, and platform engineers to develop and maintain its core systems, including management APIs, deployment infrastructure, authentication services, and site reliability practices.
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