Sierra
Software Engineer, Product
About this role
Sierra is seeking a Software Engineer to contribute to the development of AI-driven solutions that enhance customer experiences. The ideal candidate will work on various aspects of agent architecture, retrieval, and lifecycle management, with a focus on delivering high-quality, intuitive AI capabilities.
What you'll do
- Develop agent architecture for conversational and empathetic AI agents
- Implement retrieval systems to ground answers in customer knowledge bases
- Measure and improve agent quality through evaluations
- Integrate lifelike conversations in chat agents for phone interactions
- Create simulations for AI agent performance benchmarking
- Build no-code tools for managing AI agents
What they're looking for
- 4+ years in software development
- Full-stack development experience
- Knowledge of computer science principles
- Experience with AI product development preferred
- Proficiency in Go and Typescript a plus
- Strong design sensibility
- Leadership in technical projects or teams preferred
- Drive outcomes with high agency
Benefits
- High-autonomy work culture
- Engaging in innovative AI projects
- Collaborative team environment
- Opportunity to impact customer experiences
- Work alongside seasoned industry leaders
- [unknown]
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Sierra
Sierra builds production-grade AI agents for enterprise clients in insurance, financial services, and other industries, enabling companies to automate complex business processes and enhance customer experiences. The company is hiring Software Engineers to design and deploy mission-critical AI systems, develop platform infrastructure, and work directly with enterprise customers on agent development and optimization.
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