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Encord

Customer Engineer

New York$110k–$130kfulltimemidAdded 1 month ago

About this role

Encord is looking for a Customer Engineer to enhance its Customer Support function and help clients leverage AI technologies across various sectors. Ideal candidates will possess technical support experience, strong communication skills, and a passion for technology, all while collaborating closely with customers and internal teams.

What you'll do

  • Oversee Encord's Customer Support function across diverse verticals
  • Establish communication channels with customers and internal teams
  • Provide technical solutions for advanced features like Python SDK
  • Investigate and resolve customer support queries
  • Collaborate with engineering and product teams to address customer issues
  • Build strong relationships with customers, including C-Level executives

What they're looking for

  • Technical support experience
  • Proficiency in Python and SQL
  • Strong customer empathy
  • Excellent communication skills
  • Ability to manage mixed customer requests
  • Collaboration with engineering teams
  • Familiarity with support tools
  • Growth mindset

Benefits

  • Competitive salary
  • Commission structure
  • Equity opportunities
  • [unknown]
  • [unknown]
  • [unknown]
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Encord

Encord builds an AI data platform that helps enterprises manage, annotate, and deploy data workflows for AI applications, particularly in robotics and autonomous driving. The company is hiring customer-facing engineers, full-stack software engineers, and data solutions specialists to support platform implementation, product development, and customer success.

Website
encord.com
View all jobs at Encord

Likely interview questions

  • Walk us through a time you debugged a technical issue using SQL or Python to investigate a customer problem. How did you communicate your findings?
  • Describe your experience managing a mixed queue of high-touch and low-touch customer requests. How did you prioritize and ensure timely resolution?
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