Sigma Computing
Technical Support Engineer
About this role
Sigma is seeking a Technical Support Engineer to join its award-winning support team in San Francisco. This role involves assisting customers with complex technical issues, collaborating across departments, and continuously improving product support operations.
What you'll do
- Diagnose and resolve complex technical issues for customers
- Collaborate with development to optimize service performance
- Work with cross-functional teams to enhance user experience
- Participate in projects to improve automation and processes
- Develop best practices for issue diagnosis
What they're looking for
- 2+ years experience in customer-facing tech roles
- Proficiency in SQL
- Experience in query performance troubleshooting
- Strong data modeling knowledge
- Excellent communication skills
- Collaborative mindset
- Desire to create scalable issue resolution processes
Benefits
- Base salary range of $90k - $115k
- Eligible for annual bonus
- Stock options
- Comprehensive benefits package
- Opportunities for growth
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Sigma Computing
Sigma Computing builds a cloud-native business intelligence platform that helps customers with technical implementation and data analysis. The company is hiring for technical support engineers, solution engineers, quality engineers, and software developers across support, presales, testing, and product development roles.
- Website
- sigmacomputing.com