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Serval

Software Engineer, Deployed

San Francisco$200k–$325kfulltimemidAdded 1 month ago

About this role

Serval seeks a customer-facing Software Engineer to deploy AI automation features for enterprise clients. You'll architect and ship production-grade systems that turn complex workflows into reliable AI-driven products, working directly with major companies to expand the platform's capabilities.

What you'll do

  • Architect and ship production-grade systems that become part of Serval's core product
  • Design backend services, APIs, and integrations for the AI agent platform
  • Collaborate with customers to translate complex workflows into generalized product capabilities
  • Own key deployments from architecture through scaling and optimization
  • Build platform services focused on reliability, security, and long-term maintainability
  • Drive measurable impact from ambiguous problems in fast-moving environments

What they're looking for

  • Software engineering with product or customer-facing experience
  • Strong system design and production systems development
  • Building external integrations and APIs
  • Technical and business stakeholder communication
  • High ownership in unstructured, fast-paced environments
  • AI/LLM-powered features or agent-based systems (preferred)
  • Enterprise customer support or complex sales cycles (preferred)
  • IT, security, or workflow automation familiarity (preferred)
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Serval

Serval builds an AI-native enterprise automation platform that enables intelligent workflow automation for sophisticated IT and security buyers. The company is hiring for technical pre-sales, infrastructure engineering, and security leadership roles to scale its cloud and self-hosted deployments while establishing comprehensive security foundations across its multi-tenant platform.

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Likely interview questions

  • Walk us through a time you shipped a production feature directly influenced by customer feedback. How did you balance their specific needs with building something generalizable?
  • Describe your experience building external integrations or APIs. How do you approach reliability and security when connecting to enterprise systems?
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