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Elise AI

Associate Solutions Engineer | Housing

New York City$100k–$135kfulltimeentryAdded 1 month ago

About this role

EliseAI seeks an Associate Solutions Engineer to support housing industry clients using AI-powered property management tools. You'll troubleshoot technical issues, investigate bugs, and deliver expert customer support while developing deep knowledge of system configurations and client integrations.

What you'll do

  • Investigate root causes of customer issues using SQL queries, logs, and data analysis
  • Provide technical support and guidance to clients on system configuration and best practices
  • Document bugs and write clear ticket summaries with reproduction steps and business impact
  • Communicate issue resolutions to clients and track confirmation across the team
  • Understand client onboarding processes and system integrations with email, calendar, CRM, and property management platforms
  • Prioritize support efforts based on business impact to client operations

What they're looking for

  • SQL and data analysis
  • Technical troubleshooting and debugging
  • Customer support software (Zendesk, Salesforce preferred)
  • Written and verbal communication
  • Analytical and data-driven problem-solving
  • Low-code/no-code tools (Retool a plus)
  • Advanced spreadsheet skills (Excel/Google Sheets a plus)
  • System integration and API knowledge
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Elise AI

Elise AI builds AI-powered platforms that streamline operations in the housing and healthcare industries. The company is hiring for full-stack engineers, front-end design engineers, solutions engineers, and platform operations engineers to scale its technology and drive enterprise client implementations.

View all jobs at Elise AI

Likely interview questions

  • Walk us through how you'd investigate a customer issue where our AI assistant isn't properly syncing with their property management system—what data sources and tools would you use?
  • Describe your experience with SQL queries and logs. How have you used them to diagnose and document bugs in a technical support role?
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