Deepgram
Customer Success Engineer (Americas)
About this role
Deepgram seeks a Customer Success Engineer to drive enterprise customer adoption and expansion by combining technical expertise, strategic account management, and AI-native workflows. You'll own the full customer lifecycle—from onboarding through expansion—serving as a trusted advisor to developers and C-suite executives alike, while identifying technical problems and business opportunities that inform product development.
What you'll do
- Own portfolio of enterprise accounts end-to-end, managing relationships from individual developers to CTOs and overseeing onboarding, adoption, and expansion
- Deliver technical consulting through demos, architecture guidance, integration troubleshooting, and best-practice recommendations
- Conduct continuous discovery to surface customer problems, translate them into product requirements, and drive strategic recommendations
- Identify and scope expansion opportunities (cross-sell, upsell) and lead executive business reviews and joint planning
- Monitor adoption metrics, usage patterns, and account health to drive retention and growth outcomes
- Build AI-powered tools and workflows to eliminate recurring work and scale customer success processes
What they're looking for
- Technical consulting and API fluency
- Enterprise account management and relationship building
- AI-native problem solving and workflow automation
- Demo delivery and architecture discussion facilitation
- Customer discovery and translating needs into product requirements
- Commercial acumen and expansion identification
- Adaptability in ambiguous, fast-moving environments
- Cross-functional influence and internal communication
Benefits
- Remote work within the USA
- AI-first operating culture with emphasis on innovation
- Exposure to cutting-edge Voice AI technology
- Strategic influence over product roadmap and GTM strategy
- Diverse customer base including Fortune 500 and emerging AI companies
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Deepgram
Deepgram builds voice AI and speech processing technology, offering platforms that power real-time speech recognition and audio intelligence across cloud, edge, and embedded environments. The company is hiring applied ML engineers, backend engineers, embedded AI engineers, and customer-facing roles (customer success and pre-sales engineers) to scale its AI infrastructure and drive enterprise adoption.
- Website
- deepgram.com
Likely interview questions
- Walk us through a time you solved a complex technical problem for a customer without writing code yourself. How did you approach it, and what was the outcome?
- Deepgram is an AI-first company where you're expected to actively use AI tools in your daily work. How do you currently use AI, and can you share an example of how you've built or automated something with it?