Decagon
Field Engineer
About this role
Decagon seeks a systems-focused engineer to build internal tooling and data infrastructure that keeps User Operations aligned with Product and Engineering as the platform expands. You'll design automated workflows, feedback loops, and dashboards that replace manual processes and enable teams to scale rapidly.
What you'll do
- Coordinate product launches across internal teams and external partners to ensure seamless execution
- Architect launch-readiness systems that automate workflows and replace ad-hoc processes with dashboards and alerting
- Develop feedback loops connecting support, product, and engineering to integrate customer insights into strategy
- Prototype solutions using ChatGPT, Jupyter, Retool, and similar tools before hardening with Engineering
- Collaborate cross-functionally with Product, Marketing, Legal, and Operations on launch alignment
- Identify rollout risks and propose solutions to safeguard customer experience and service levels
What they're looking for
- Python or SQL production-grade coding
- Internal tools and workflow engine development
- GTM workflow operationalization and systems design
- Cross-functional collaboration and ambiguity navigation
- API integration and data infrastructure design
- Rapid prototyping and automation
- Project launch coordination in support environments
- LLM and AI-powered workflow implementation
Benefits
- Flexible vacation policy (25 days statutory for UK employees)
- Medical, dental, and vision coverage for you and family
- Life insurance and disability benefits
- Retirement plan (401K/pension)
- Parental leave
- Fertility and family building benefits through Carrot
- Daily office lunches and snacks
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Decagon
Decagon builds enterprise-grade conversational AI platforms that enable organizations to deploy AI agents for business impact. The company is hiring Strategic Solutions Engineers, Customer Engineers, Platform Engineers, and systems-focused engineers to deliver AI implementations, build internal infrastructure, and establish security practices across their growing platform.
View all jobs at DecagonLikely interview questions
- Walk us through a time you coordinated a product launch across multiple teams. How did you ensure alignment between support, product, and engineering?
- Describe your experience building internal tools or workflow automation systems. What was the biggest challenge you faced, and how did you overcome it?