Datadog
Federal Support Engineer 3
About this role
Datadog seeks an experienced Federal Support Engineer to deliver expert technical support for mission-critical public sector workloads deployed across complex cloud environments. You'll troubleshoot sophisticated issues, mentor junior engineers, and serve as a trusted advisor to highly regulated government customers while working hybrid from Denver.
What you'll do
- Resolve complex technical issues across Datadog's 1000+ integrations in highly constrained public sector environments
- Engage customers through multiple channels (tickets, chat, calls, screensharing) and handle escalation cases
- Investigate and diagnose root causes across APIs, networking, cloud infrastructure, and operating systems
- Mentor junior team members and serve as their escalation partner
- Partner with Product, Engineering, Sales, and Customer Success teams to validate bugs and drive adoption
- Participate in on-call rotating schedule with weekend availability
What they're looking for
- Technical support in SaaS and public sector regulated environments (5+ years)
- APIs and RESTful interfaces
- Cloud technologies (AWS, Azure, GCP) and hybrid/multi-cloud troubleshooting
- Networking, distributed systems, and microservices architecture
- Root cause analysis across infrastructure and application layers
- Written and verbal communication for technical and non-technical audiences
- Mentoring and team leadership
- Self-motivated learning and attention to detail
Benefits
- Best-in-breed onboarding and professional development
- Stock equity (RSUs) and employee stock purchase plan (ESPP)
- Comprehensive healthcare, dental, parental planning, and mental health benefits
- 401(k) plan with match and paid time off
- Mentor and buddy programs for networking
- Inclusive company culture and community programs
Opens the official application on the employer’s site. No login required.
Datadog
Datadog builds monitoring and observability platforms that help enterprises manage complex infrastructure and applications. The company is hiring sales engineers, technical support specialists, and technical solutions architects to drive customer success, deliver expert technical assistance, and architect enterprise platforms.
- Website
- datadoghq.com
Likely interview questions
- Can you describe your experience supporting public sector or highly regulated customers? What compliance frameworks or security constraints have you encountered?
- Walk us through how you've troubleshot a complex technical issue in a multi-cloud or hybrid environment with limited logs or sanitized data. What was your approach?