Cresta
Strategic Solutions Engineer, East
About this role
Join Cresta as a Strategic Solutions Engineer to help enterprise customers transform their customer experience through AI. You'll partner with sales teams to architect and validate AI-powered solutions for contact centers, combining deep technical expertise with consultative business acumen across the entire sales cycle.
What you'll do
- Conduct technical discovery sessions to understand customer contact center infrastructure, telephony, and CRM systems
- Design tailored Cresta configurations that translate customer requirements into scalable, business-aligned solutions
- Lead and deliver proof-of-value engagements including integrations and virtual agent implementations
- Create compelling product demonstrations showcasing AI-driven virtual agents, real-time coaching, and analytics capabilities
- Build ROI models and business cases quantifying customer impact through efficiency gains and cost reduction
- Serve as technical liaison between Sales, Product, and Engineering teams to provide market and capability insights
What they're looking for
- Contact center solutions and telephony architecture (SIP, SBCs, ACDs, IVRs)
- Large language models (LLMs) and small language models (SLMs)
- CCaaS platforms such as Genesys, NICE, Five9, or Amazon Connect
- Salesforce and enterprise CRM systems
- Solutions engineering and pre-sales methodology
- Business case development and ROI analysis
- Technical communication to both business and technical audiences
- Conversational AI and agent augmentation technologies
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Cresta
Cresta builds AI-powered solutions for contact centers, including conversation intelligence, coaching, analytics, and virtual agent capabilities. The company is hiring Strategic Solutions Engineers, GTM Engineers, Demo Engineers, and Customer Engineers to help enterprise clients implement and optimize these AI-driven customer experience platforms.
- Website
- cresta.com
Likely interview questions
- Walk us through a complex enterprise sales cycle you've owned—how did you discover customer pain points and translate them into a technical solution that drove the deal forward?
- Describe your experience with contact center platforms and telephony architecture. Which systems have you worked with, and how have you helped customers evaluate or integrate them?