Cresta
Customer Engineer, APAC
About this role
Cresta seeks a Customer Engineer for APAC to lead technical integration of AI-powered contact center solutions for enterprise clients. You'll combine software engineering expertise with customer experience knowledge to deploy Cresta across complex environments, working across voice, chat, and digital platforms while building trusted relationships with regional stakeholders.
What you'll do
- Execute integration designs and deployment plans with implementation managers and solution architects
- Design and build applications using Cresta SDKs, APIs, and libraries in Go, Python, and JavaScript
- Integrate Cresta solutions with enterprise contact center platforms and digital channels
- Troubleshoot, test, and maintain Cresta products and customer integrations across APAC
- Partner with customer success teams and engineering to resolve technical issues and triage escalations
- Identify expansion opportunities and develop scalable implementation practices for the region
What they're looking for
- Software engineering (Go, Python, JavaScript)
- Contact center platform integration (voice, chat, digital)
- Cloud technologies and infrastructure
- API design and SDK implementation
- Enterprise system troubleshooting and debugging
- Project management across multiple workstreams
- Customer relationship building and stakeholder management
- Problem-solving in complex enterprise environments
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Cresta
Cresta builds AI-powered solutions for contact centers, including conversation intelligence, coaching, analytics, and virtual agent capabilities. The company is hiring Strategic Solutions Engineers, GTM Engineers, Demo Engineers, and Customer Engineers to help enterprise clients implement and optimize these AI-driven customer experience platforms.
- Website
- cresta.com
Likely interview questions
- Walk us through your experience integrating third-party APIs or SDKs into enterprise systems—what was most challenging?
- How have you managed competing priorities when supporting multiple customer projects simultaneously?