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CodeRabbit

Commercial Field Engineer – Post-sales

SF | BostonfulltimemidAdded 1 month ago

About this role

CodeRabbit seeks a Commercial Field Engineer to guide post-sales customers through onboarding and implementation of their AI-powered code review platform. You'll work cross-functionally to ensure technical success, optimize integrations within CI/CD workflows, and build lasting relationships with development teams.

What you'll do

  • Lead onboarding and implementation for commercial and mid-market customers
  • Configure CodeRabbit within development workflows and CI/CD environments
  • Deliver training sessions, workshops, and technical enablement programs
  • Troubleshoot customer issues and escalate complex technical challenges
  • Gather customer feedback to inform product improvements
  • Document best practices, playbooks, and troubleshooting guides

What they're looking for

  • SaaS and developer tooling support experience
  • Git workflows and CI/CD pipeline knowledge
  • API troubleshooting and integration debugging
  • Cloud platforms (AWS, GCP, Azure)
  • Command line and scripting proficiency
  • Clear communication of technical concepts
  • Multi-customer project management
  • Solutions engineering or technical account management

Benefits

  • OTE $130k-$200k (based on experience and location)
  • Work on AI-powered software development tools
  • Collaborative, fast-paced startup environment
  • Cross-functional partnership opportunities
  • Flexible location (SF or Boston)
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CodeRabbit

CodeRabbit builds an AI-powered code review platform that integrates advanced language models into developer workflows to enhance code quality and productivity. The company is hiring field engineers to support sales and customer success, backend engineers to build scalable infrastructure, and applied AI engineers to design and deploy generative AI systems powering their platform.

Website
coderabbit.ai
View all jobs at CodeRabbit

Likely interview questions

  • Walk us through a time you onboarded a customer to a technical SaaS product. What was your approach, and how did you ensure they achieved value?
  • Describe your experience troubleshooting CI/CD pipeline integrations or Git workflow issues. What tools and approaches do you typically use?
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