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Software Engineer – Support (USA Only - 100% Remote)

USA - Remote (Remote)fulltimemidAdded 1 month ago

About this role

Join Close's support team as a Software Engineer to build AI-powered tools and automation systems that help support reps work more efficiently. You'll work directly with the support team in a fully remote environment, owning projects end-to-end and shipping systems that remove friction from customer support workflows.

What you'll do

  • Design and ship internal tools including AI drafting systems, autonomous reply features, and workflow automation
  • Own projects from conception through launch with direct collaboration from support stakeholders
  • Build customer-facing self-service tools like diagnostic scripts and migration utilities
  • Improve underlying systems and integrations across Close's tech stack
  • Experiment with new approaches and measure their impact before shipping
  • Work closely with support reps and engineers to identify pain points and deliver solutions

What they're looking for

  • 3+ years software engineering experience with production-quality code
  • Proficiency in Python, Rust, Go, or Typescript/Javascript
  • Experience building information retrieval systems using semantic search or RAG
  • AI fluency and ability to leverage tools while understanding underlying code
  • Systems thinking and ability to anticipate upstream/downstream consequences
  • Clear async communication and technical writing skills
  • Degree or rigorous experience in Computer Science, Mathematics, Physics, or Engineering

Benefits

  • Competitive compensation plus organization-wide goal-based bonus
  • ~5 weeks PTO to start, plus 1-week winter holiday break and paid US holidays
  • Paid parental leave for primary and secondary caregivers
  • 1-month paid sabbatical every 5 years
  • 100% remote work
  • Bootstrapped, profitable company with autonomous work environment
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Close

Close builds a CRM platform serving thousands of customers, with a focus on AI-powered tools and automation that streamline customer support workflows. The company is hiring Software Engineers and Site Reliability Engineers to build support automation systems and manage the infrastructure that powers their platform.

View all jobs at Close

Likely interview questions

  • Tell us about a time you built an internal tool or automation that directly improved workflow efficiency for end users. How did you measure its impact?
  • Describe your experience building information retrieval systems with semantic search or RAG. What were the challenges and how did you solve them?
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