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Clera

Forward Deployed Engineer (Founding Customer Engineer)

San Francisco$140k–$185kfulltimemidAdded 1 month ago

About this role

Join a seed-stage AI SaaS startup as the founding customer engineer, owning relationships with early customers while building scalable playbooks for conversational demo agents. You'll bridge customer success, technical implementation, and product development, directly shaping the company's growth from initial traction to scale.

What you'll do

  • Manage end-to-end customer relationships from onboarding through expansion, optimizing demo performance and adoption
  • Train and configure AI agents on sales positioning, buyer personas, pricing, and workflows
  • Analyze customer conversation logs and feedback to identify patterns and surface product insights
  • Translate customer needs into actionable product requirements in close collaboration with the CTO
  • Build automation workflows using scripting, APIs, and low-code tools to scale customer operations
  • Create and document the customer engineering playbook from the ground up

What they're looking for

  • SaaS customer success or solutions engineering
  • Written and verbal communication
  • Product demonstration and customer onboarding
  • Automation and workflow building (scripting, APIs, low-code/no-code)
  • Customer feedback analysis and pattern recognition
  • AI agent configuration and coaching
  • Cross-functional collaboration
  • Sales and go-to-market strategy

Benefits

  • Base salary: $140,000–$185,000 USD annually
  • Early-stage equity ownership opportunity
  • Founding team role with direct CTO collaboration
  • On-site in San Francisco
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Clera

Clera builds an agentic operating system that automates complex workflows and processes through AI agents, with a platform designed to simplify distributed infrastructure management for developers. The company is hiring Founding Engineers, Customer Engineers, and Product Engineers to develop both backend systems and user-facing interfaces across their AI automation products.

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Likely interview questions

  • Walk us through a time you owned a customer relationship from onboarding to expansion. How did you measure success and drive adoption?
  • Describe your experience analyzing customer conversation logs or feedback data. What patterns did you identify, and how did you translate those insights into product recommendations?
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