GTM Engineer - CX

About this role

Clay seeks a GTM Engineer to build post-sale automation workflows that reduce churn and identify expansion opportunities. You'll partner with Customer Success and Support teams to create data-driven automations like health scoring and proactive outreach triggers, while advocating for Clay's platform capabilities.

What you'll do

• Design and own post-sale workflow automations including health scoring, churn detection, and expansion opportunity identification
• Partner with Growth Strategy and Product Support to translate business needs into technical requirements and iterate based on feedback
• Build tooling that delivers timely customer context to account managers before QBRs, renewals, and expansion conversations
• Push Clay's platform capabilities by exploring new use cases, testing features, and serving as an internal practitioner evangelist
• Collaborate with GTM leadership and frontline teams to identify revenue motion gaps and automation opportunities
• Own projects end-to-end from discovery through prototyping, rollout, adoption, and optimization

What they're looking for

• Workflow automation and data engineering
• Customer Success operations and CX motion understanding
• Product thinking and ability to translate business needs into technical solutions
• Proficiency with Clay platform
• Cross-functional collaboration and stakeholder management
• Analytics and metrics-driven approach
• Project ownership and execution
• Understanding of GTM and revenue processes

Benefits

• Work with a high-growth, well-funded company ($5B valuation, $100M+ revenue)
• Access to world-class coaches specializing in creativity and management
• Unique, creative culture with team members across diverse interests and backgrounds
• Opportunity to dogfood and shape cutting-edge AI-powered platform
• Employee equity including recent tender offer opportunities