Brillio
IVR Developer (Amazon Connect)- R01568696
Saint Louis, Missouri, United Statesthird party contractmidAdded 2 weeks ago
About this role
Brillio is seeking an IVR Developer specialized in Amazon Connect to design and develop interactive voice response solutions for enterprise clients. This role leverages cutting-edge contact center technology to create seamless customer communication experiences.
What you'll do
- Design and develop IVR applications using Amazon Connect platform
- Build call flows and voice interaction workflows for enterprise clients
- Integrate IVR solutions with backend systems and databases
- Test and troubleshoot voice application functionality
- Collaborate with clients and cross-functional teams on requirements
- Maintain and optimize existing IVR solutions
What they're looking for
- Amazon Connect expertise
- IVR development and call flow design
- Contact center technologies
- AWS services and integration
- Voice application development
- Lambda or serverless computing
- JSON and configuration management
- SQL or database knowledge
Benefits
- Great Place to Work® certified employer
- Focus on cutting-edge digital technologies
- Career development and skill growth opportunities
- Collaborative and innovative work environment
- Exposure to Fortune 1000 clients
- Professional development support
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Brillio
Likely interview questions
- What is your experience with Amazon Connect, and what IVR solutions have you built?
- How do you approach designing complex call flows with multiple user pathways?