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Blacksmith

Solutions Engineer

New York City$200k–$240kfulltimemidAdded 1 month ago

About this role

Join Blacksmith as a Solutions Engineer to bridge sales and technical delivery for a fast-growing CI infrastructure platform. You'll lead technical discovery, design proof-of-concepts, and guide enterprise customers through CI modernization while influencing product direction based on customer feedback.

What you'll do

  • Lead technical discovery, demos, and POCs with engineering and DevOps teams to validate CI performance improvements and ROI
  • Act as trusted technical advisor to architects and CTO-level stakeholders, translating business pain into Blacksmith solutions
  • Debug CI performance bottlenecks, runner issues, and pipeline misconfigurations in real-time customer environments
  • Capture customer feedback and advocate for product features that accelerate adoption
  • Support account expansion by identifying technical opportunities and ensuring smooth handoffs to post-sales teams
  • Educate customers on CI best practices, GitHub Actions optimization, and cost reduction strategies

What they're looking for

  • CI/CD tooling expertise (GitHub Actions preferred)
  • Cloud infrastructure knowledge (AWS, GCP, or Azure)
  • DevOps and containerization experience
  • Log reading and technical troubleshooting abilities
  • Customer-facing communication and presentation skills
  • Solutions engineering or pre-sales background
  • Ability to understand code and diagnose technical issues
  • Problem-solving in ambiguous, startup environments
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Blacksmith

Blacksmith builds a CI infrastructure platform that accelerates CI/CD pipelines by managing a global fleet of bare-metal machines and Firecracker VMs, with expanding capabilities in AI-powered coding agents. The company is hiring Technical Support Engineers, Solutions Engineers, Systems Engineers, and Product Engineers to scale its infrastructure, support enterprise customers, and develop full-stack platform features.

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Likely interview questions

  • Walk us through your experience with CI/CD tools and GitHub Actions specifically. How have you helped customers optimize their CI pipelines or migrate to new infrastructure?
  • Describe a time you diagnosed a complex technical issue in a customer environment. How did you approach debugging, and what was the outcome?
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