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Base Power

Field Engineer (Deployment Operations)

Austin, TXfulltimemidAdded 1 month ago

About this role

Base is seeking a Field Engineer to serve as mission control support for distributed battery installation and service crews. You'll provide real-time technical guidance to field teams while monitoring system health and identifying trends to improve operations and product development.

What you'll do

  • Provide live technical support to field crews during battery installations and service calls via phone, text, and Slack (~75% of time)
  • Troubleshoot electrical hardware issues and escalate complex compliance problems to appropriate teams
  • Monitor system health using tools like Grafana and Retool to identify and resolve issues
  • Document solutions, create troubleshooting aids, and maintain hardware defect logs
  • Analyze field issue trends and flag high-impact problems to engineering and product teams
  • Create and manage service tickets in Jira or Odoo while collaborating with Member Experience

What they're looking for

  • Technical troubleshooting and problem-solving
  • Electrical systems knowledge (licensed electrician or hands-on field experience preferred)
  • Communication and multitasking under pressure
  • Proficiency with monitoring and ticketing tools (Grafana, Retool, Jira, Slack)
  • Ability to quickly learn complex technical systems
  • Analytical and creative thinking
  • Attention to detail and documentation
  • Bilingual abilities (preferred)
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Base Power

Base Power develops high-power-density battery energy storage systems and related hardware for residential and commercial energy applications. The company is hiring System Design, Thermal, and Mechanical Engineers for product development, plus Supply Chain and Data Engineers to build internal platforms and infrastructure supporting distributed battery operations at scale.

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Likely interview questions

  • Walk us through a time you provided real-time technical support to field teams. How did you handle a situation where you needed to troubleshoot an issue you weren't immediately familiar with?
  • Describe your experience with electrical concepts and systems. What's your background—do you have a licensed electrician background, formal education, or hands-on field experience?
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