Base Power
Field Application Engineer
About this role
Base Power seeks a Field Application Engineer to serve as mission control support for distributed battery installation and service crews in Austin, TX. You'll provide real-time technical guidance to field teams, troubleshoot hardware and software issues, and drive operational improvements while gaining expertise across electrical systems, deployment processes, and product development.
What you'll do
- Provide live technical support to field crews during battery installations and service calls via phone, text, and Slack (~75% of time)
- Troubleshoot electrical and hardware issues, escalating complex compliance matters and documenting solutions
- Monitor system health using tools like Grafana and Retool to identify and resolve issues in real-time
- Identify field issue trends and flag high-impact problems to hardware, software, and deployment teams
- Create and maintain troubleshooting guides, hardware defect logs, and service tickets in Jira/Odoo
- Collaborate with Member Experience and internal teams to improve installation speed, safety, and uptime
What they're looking for
- Technical troubleshooting and problem-solving
- Electrical systems knowledge (licensed electrician or field experience preferred)
- Proficiency with monitoring/dashboard tools (Grafana, Retool, Jira, Odoo)
- Strong communication and documentation abilities
- Ability to multitask and remain calm under pressure
- Fast learner with adaptability to new systems and processes
- Analytical and creative thinking for process improvement
- Bilingual capability (plus, not required)
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
Base Power
Base Power develops high-power-density battery energy storage systems and related hardware for residential and commercial energy applications. The company is hiring System Design, Thermal, and Mechanical Engineers for product development, plus Supply Chain and Data Engineers to build internal platforms and infrastructure supporting distributed battery operations at scale.
View all jobs at Base PowerLikely interview questions
- Walk us through a time you provided technical support to field teams or customers. How did you handle a complex issue they couldn't resolve on their own?
- Describe your experience with electrical systems or electrical troubleshooting. What's your comfort level with electrical code and safety compliance?