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Axon

Technical Support Engineer II

Scottsdale, Arizona, United StatesmidAdded 1 month ago

About this role

Axon seeks an experienced Technical Support Engineer II to provide expert-level support for cloud-based law enforcement software. You'll troubleshoot complex customer issues, collaborate with engineering teams on escalations, and help maintain mission-critical public safety systems in a fast-paced environment.

What you'll do

  • Deliver front-line and escalated support to law enforcement customers using Axon products
  • Troubleshoot, diagnose, and resolve technical issues across multiple cloud-based systems
  • Document customer interactions with detailed notes and prioritize requests across teams
  • Participate in on-call rotation for outage escalations and provide backup support
  • Create knowledge base articles on recurring issues and drive resolution follow-ups
  • Collaborate with customers and internal teams to ensure system functionality and customer satisfaction

What they're looking for

  • Cloud-based product support (3+ years)
  • Technical troubleshooting and complex problem-solving
  • JSON schemas, GitHub, Python, VS Code, Azure Data Studio, SSMS
  • Communication with both technical and non-technical audiences
  • Law enforcement or public safety domain knowledge
  • Independent decision-making and task management
  • CJIS background check clearance
  • Project leadership and initiative completion

Benefits

  • Competitive salary with 401(k) employer match
  • Discretionary paid time off and paid parental leave
  • Medical, dental, and vision insurance coverage
  • Fitness programs and mental wellness support
  • Learning and development opportunities
  • Office snacks and collaborative work environment
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Axon

Axon builds software and technology solutions for public safety agencies, including cloud and on-premises platforms for emergency communications, case management, and operational workflows. The company is hiring Implementation Engineers, Mission Engineers, Maintenance Engineers, and Integration Engineers to deploy these systems, optimize client integrations, and ensure reliable operations across diverse public safety environments.

Website
axon.com
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