Attio
Solutions Engineer [Pre and Post-Sales] - SMB
About this role
Attio seeks a Solutions Engineer to drive customer success for their AI-era CRM platform. You'll guide SMB customers through onboarding and adoption, develop scalable support programs, identify expansion opportunities, and provide product feedback to shape the roadmap.
What you'll do
- Provide direct technical support to new customers via video, email, and chat
- Design scalable onboarding programs including documentation, guides, and office hours
- Identify and support expansion opportunities across customer accounts
- Collaborate with internal teams to resolve customer product issues
- Gather customer feedback to inform product improvements
What they're looking for
- Customer-facing technical support and solution design
- SaaS concepts (APIs, JSON, integrations)
- iPaaS platforms (Zapier, Tray.ai, IFTTT)
- Programming or query language (JavaScript, Python, SQL)
- Technical communication and problem-solving
- Independent work in fast-paced environments
- Complex product deployment experience
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Attio
Attio builds an AI-powered CRM platform designed to help companies manage customer relationships and go-to-market operations. The company is hiring Solutions Engineers and Forward Deployed Engineers to support customers across SMB, mid-market, and enterprise segments through implementation, custom integrations, and technical advocacy.
- Website
- attio.com
Likely interview questions
- Walk us through a time you helped a customer solve a complex technical problem with a SaaS product. What was the issue, and how did you approach it?
- Describe your experience with APIs, JSON, and integration tools like Zapier or Tray.ai. Can you give a specific example of how you've used these to solve a customer problem?