Asana
Enterprise Solutions Engineer, Service Management
About this role
Join Asana's AMER Solutions organization as an Enterprise Solutions Engineer helping drive adoption of Asana Service Management across IT and service teams. You'll serve as a trusted technical advisor partnering with Account Executives to conduct discovery, build solution designs, and deliver customized demos while gathering customer insights to shape the product roadmap.
What you'll do
- Lead technical validation and solution design for IT and service team opportunities in mid-market accounts
- Translate customer workflows and pain points into compelling business value narratives and practical solution architectures
- Advise on solution architecture, integrations, administration, and deployment approaches for seamless customer fit
- Build reusable demo assets and technical collateral to support field organization scaling
- Surface customer objections and product gaps to Product, Marketing, and Sales leadership
- Collaborate cross-functionally to identify and support account expansion opportunities
What they're looking for
- Solutions consulting or sales engineering
- Technical discovery and validation
- Product demonstration and presentation
- IT and service team knowledge
- Workflow design and architecture
- Integration and automation concepts
- Business communication with technical and executive audiences
- Emerging technology and AI awareness
Benefits
- Flexible work arrangement—fully remote in NYC or hybrid office schedule (Mon/Tue/Thu in-office)
- Option to work from home on Wednesdays
- Ground-floor opportunity in emerging service management go-to-market motion
- Direct influence on product roadmap and strategy
Opens the official application on the employer’s site. No login required.
Asana
Asana builds work management and team collaboration software, including a product called Command for integrating with development infrastructure. The company is hiring Forward Deployed Engineers to implement customer solutions and bridge product development, Solutions Engineers to support sales and onboarding, Product Engineers to build full-stack features, and Security Engineers to manage threat response and vulnerability protection.
- Website
- asana.com
Likely interview questions
- Walk us through your experience with solutions consulting or sales engineering. Can you describe a time when you translated complex customer workflows into a compelling solution design?
- Tell us about your experience with IT service management (ITSM) or service delivery platforms. What IT and service team personas have you worked with, and what were their key pain points?