Anthropic
Support Engineer
About this role
Anthropic is seeking a Support Engineer to serve as the dedicated technical point of contact for enterprise customers using Claude. You'll diagnose and resolve complex technical issues, embed yourself in customer teams, and collaborate with internal engineering and product teams to ensure customer success.
What you'll do
- Serve as named technical support contact for a defined portfolio of strategic enterprise accounts
- Investigate, diagnose, and resolve complex technical issues directly or in partnership with internal teams
- Build deep contextual knowledge of each customer's architecture, integrations, and use cases
- Capture and route technical feedback and product friction to the Product team with relevant data
- Manage high-urgency issues with extreme ownership and coordinate coverage across the support team
- Help establish support foundations including runbooks, escalation paths, and performance metrics
What they're looking for
- Enterprise technical product support (5+ years experience)
- API and SaaS technical troubleshooting
- SSO, SAML, OAuth, and authentication flows
- Technical documentation and error log analysis
- SQL and basic scripting (Bash, Python, JavaScript)
- LLM capabilities and prompt engineering understanding
- Clear written communication and user empathy
- Ability to operate in ambiguity and escalate appropriately
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Anthropic
Anthropic builds Claude, an AI assistant, and is hiring for engineering roles across infrastructure, data systems, and security that support both AI research operations and the company's internal technology needs. The company seeks infrastructure engineers, systems integrators, data scientists, and security specialists to build production-scale systems for training data pipelines, financial operations, developer productivity measurement, research infrastructure, and server firmware security.
- Website
- anthropic.com
Likely interview questions
- Tell us about a time you were the named technical support contact for an enterprise customer. How did you build trust with them, and what was your most complex issue to resolve?
- Walk us through how you'd investigate a technical issue for a customer using Claude's API — what would your diagnostic process look like, and what tools or logs would you examine?