Anrok
Solutions Engineer, Post Sale
About this role
Anrok is hiring a Post-Sales Solutions Engineer to drive expansion within existing customers by providing technical expertise in tax automation and enterprise integrations. You'll partner with Account Managers to uncover new use cases, lead complex implementations, and serve as the trusted technical advisor who bridges customer business needs with Anrok's platform capabilities.
What you'll do
- Conduct technical discovery within existing accounts to identify expansion opportunities, new use cases, and integration needs
- Partner with Account Managers on expansion strategy, account planning, and quarterly business reviews
- Lead complex implementations including multi-entity configurations and advanced feature deployments
- Troubleshoot technical issues, run configuration sessions, and manage escalations with composure
- Collect customer feedback and technical requirements to inform product roadmap priorities
- Create implementation guides, expansion frameworks, and training materials as the team scales
What they're looking for
- Solutions Engineering or Solutions Architecture in SaaS (5+ years)
- REST APIs, webhooks, SQL, and enterprise integrations
- Billing, financial, or compliance software experience
- Automation and AI tool adoption
- Technical communication across all organizational levels
- Problem-solving under pressure and real-time adaptability
- Domain expertise building and self-directed learning
- Process design and bringing structure to ambiguity
Benefits
- Equity upside as an early-stage startup
- Work with 40% of Forbes Top 50 AI companies
- Backed by leading investors including Sequoia, Index, and Khosla Ventures
- Located in New York City
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Anrok
Anrok is a tax automation platform that helps businesses navigate global compliance and manage tax operations across multiple jurisdictions. The company is hiring full-stack software engineers, AI/systems engineers to build agentic infrastructure, GTM engineers to automate revenue operations, and post-sales solutions engineers to drive customer expansion and implementations.
- Website
- anrok.com
Likely interview questions
- Walk us through a time when you uncovered a significant expansion opportunity within an existing customer account. How did you identify it, and what was the technical approach?
- Tell us about your experience with REST APIs, webhooks, and SQL in a production environment. What's a complex integration you've led or supported?