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Allspice

CX Engineer

San Francisco (Remote)fulltimemidAdded 1 month ago

About this role

AllSpice is seeking a CX Engineer to drive customer adoption of their hardware collaboration platform. You'll lead technical onboarding, guide engineering teams through ECAD workflows and Git-based practices, and identify expansion opportunities within accounts while working closely with product and sales leadership.

What you'll do

  • Lead technical onboarding and deployment of AllSpice for electrical engineering teams
  • Train customers on collaborative design reviews, ECAD project imports, and Git-based workflows
  • Serve as primary technical advisor for platform integration and development process optimization
  • Identify and support expansion opportunities within existing customer accounts
  • Troubleshoot technical issues related to ECAD files, repositories, and integrations
  • Create documentation, playbooks, and enablement resources to scale customer usage

What they're looking for

  • ECAD tools (Altium, KiCad, Cadence, OrCAD)
  • Git workflows and platforms (GitHub, GitLab, Bitbucket)
  • Technical communication with senior engineers
  • Complex problem diagnosis and solution guidance
  • Python scripting
  • Cross-functional collaboration
  • Customer-facing technical support
  • Hardware development workflow knowledge

Benefits

  • Competitive salary and equity
  • Hybrid work (San Francisco, Boston, or remote for right fit)
  • High-growth startup environment
  • Direct impact on customer success and product adoption
  • Collaboration with engineering and product leadership
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Allspice

Allspice builds a hardware collaboration platform that helps electronics engineering teams work together through ECAD workflows and Git-based practices. The company is hiring Solutions Engineers and Customer Experience Engineers to drive technical sales, customer adoption, and success with engineering teams.

View all jobs at Allspice

Likely interview questions

  • Walk us through your experience with ECAD tools like Altium, KiCad, or Cadence. How would you help a customer successfully import and manage their existing projects in AllSpice?
  • Describe a time you worked with a technical customer on a complex implementation. How did you diagnose the issue and guide them toward a solution?
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