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Aircall

Forward Deployed Engineer - AI Solutions Engineering

New York Office$90k–$136kpermanent full time employeemidAdded 1 month ago

About this role

Join Aircall's Forward Deployed Engineering team to design and implement AI-powered automation solutions for customers, bridging technical consulting with product innovation. You'll own end-to-end delivery of low-code workflows connecting AI agents to business tools, while driving team growth and scaling Aircall's deployment capabilities.

What you'll do

  • Design and deploy technically sound, low-code AI solutions tailored to customer workflows
  • Integrate Aircall's AI Agent with customer systems like CRMs, help desks, and communication platforms
  • Lead cross-functional projects with Product, Engineering, Sales, and Customer Success teams
  • Build reusable frameworks and documentation to standardize deployment processes
  • Drive team upskilling and knowledge sharing across the Forward Deployed Engineering group
  • Translate customer requirements into scalable technical solutions and gather feedback for product refinement

What they're looking for

  • API design and integration expertise
  • Technical project management and execution
  • Low-code workflow design and implementation
  • Cross-functional collaboration and communication
  • Customer problem-solving and requirements gathering
  • AI/automation platform knowledge
  • Systems thinking and scaling mindset
  • Continuous learning and adaptability
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Aircall

Aircall builds an AI-powered customer communications platform that unifies voice, SMS, WhatsApp, and AI in a single workspace for 22,000+ companies. The company is hiring website developers, full-stack software engineers, and forward-deployed engineers to expand its platform capabilities and deliver AI-powered automation solutions to customers.

Website
aircall.io
View all jobs at Aircall

Likely interview questions

  • Walk us through a time you deployed a technical solution for a customer end-to-end. How did you ensure it was scalable and met their business outcomes?
  • Tell us about your experience with APIs and integrations. Have you connected third-party tools like CRMs or help desks to larger platforms?
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