Adyen
Product Support Engineer
About this role
Adyen seeks a Product Support Engineer in Chicago to provide technical troubleshooting for merchants using the Adyen payments platform. You'll own support cases end-to-end, collaborate with internal teams, and serve as a product expert in a global 24/7 support environment.
What you'll do
- Troubleshoot technical issues for merchants on the Adyen platform and APIs
- Own and resolve merchant support cases from initial contact through resolution
- Provide expert guidance on Adyen platform, web-stack technologies, and integration best practices
- Communicate merchant feedback to product and engineering teams as an internal advocate
- Document knowledge and mentor peers on complex technical topics
- Contribute to support organization projects and cross-functional problem-solving
What they're looking for
- API troubleshooting and debugging
- Postman, HTML/CSS, JavaScript, Java, SQL, or PHP
- Customer support experience with technical clients
- Clear communication of complex concepts to varied audiences
- Problem-solving under pressure with decision-making ability
- Self-directed work with minimal supervision
- Magento, SFCC, or Adobe Commerce (preferred)
- Payments industry knowledge (desired)
Benefits
- Opportunity to work with high-profile global clients
- Career ownership and professional development support
- Collaborative team environment focused on problem-solving
- Exposure to cutting-edge financial technology
- Inclusive, diverse workplace culture
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Adyen
Adyen builds payment systems and platforms that enable merchants to process transactions across multiple channels, with core infrastructure for pricing, merchant management, and payment SDKs. The company is hiring software engineers, iOS developers, support engineers, solutions architects, and revenue operations specialists to develop payment technology, support merchants, and optimize their commercial operations.
- Website
- adyen.com
Likely interview questions
- Walk us through your experience troubleshooting APIs in a production environment. What tools like Postman have you used, and how did you approach debugging integration issues?
- Tell us about a time you had to explain a complex technical concept to a non-technical merchant or stakeholder. How did you ensure they understood the issue and solution?