Skip to main content

Harvey

Support Operations Engineer

Remote (Remote)$124k–$185kfulltimemidAdded 1 month ago

About this role

Harvey is seeking a Support Operations Engineer to build AI-assisted automation and reporting infrastructure that enhances support specialist productivity. You'll design custom integrations, AI-powered workflows, and analytics systems across the support stack, working in a fast-growing legal tech company with strong product-market fit.

What you'll do

  • Design and maintain AI-assisted tools for ticket triage, research, and resolution including copilots and knowledge surfacing
  • Build custom integrations and cross-tool workflows that extend beyond native Zendesk capabilities
  • Develop reporting infrastructure with the Data team for real-time visibility into support metrics and trends
  • Identify and automate repetitive agent workflows to reduce friction while maintaining quality
  • Evaluate new tools through structured pilots and present data-driven recommendations to leadership
  • Document systems and automation logic to ensure maintainability as the organization scales

What they're looking for

  • AI/LLM-powered support tooling (copilots, RAG systems, agent assist platforms)
  • Support platform APIs and integration (Zendesk preferred)
  • Automation and workflow design in production environments
  • Reporting and analytics systems development
  • Python or similar backend scripting languages
  • Cross-functional communication with technical and non-technical stakeholders
  • Support operations domain knowledge
  • API integration and data pipeline design

Benefits

  • Competitive salary: $104,000–$156,000 USD
  • Remote work flexibility
  • Growth opportunity in a scaling, well-funded company
  • Work with cutting-edge AI and automation technology
  • Collaborative team culture focused on decisiveness and excellence
  • Impact on a generational company redefining professional services
Apply with Autofill

Opens the application — the Jobs AI extension fills it for you. Set up autofill

Opens the official application on the employer’s site. No login required.

Harvey

Harvey builds an AI-powered legal services platform that automates and streamlines legal workflows for corporate, in-house, transactional, and litigation teams. The company is hiring Legal Engineers with diverse practice backgrounds to bridge customers and product development, uncovering legal workflow challenges and shaping the platform's direction based on real-world legal work.

View all jobs at Harvey

Likely interview questions

  • Walk us through a time you built an AI-assisted workflow or copilot in a live support environment. What were the biggest technical and operational challenges, and how did you measure success?
  • Describe your experience with Zendesk APIs and custom integrations. What's the most complex cross-tool automation you've built, and why did native features fall short?
Unlock all 7 questions free — and practice them live →