Harvey
Automation Engineer, Customer Education
About this role
Harvey seeks an Automation Engineer to build the technical infrastructure powering Harvey Academy and help center, designing AI-driven workflows and automation pipelines that scale customer education. You'll own systems spanning LLM agents, CMS integrations, and content publishing—translating strategy into production-grade solutions with high autonomy.
What you'll do
- Build and maintain AI agents using LLM APIs (Claude, OpenAI) to automate content creation, review, and publishing workflows
- Own learning technology stack including Skilljar and Sanity CMS integrations for reliable content delivery
- Identify and eliminate bottlenecks in content operations through strategic automation
- Partner with Product, User Ops, and GTM teams on systems improvement and AI innovation opportunities
- Implement interactive learning components based on instructional design requirements
- Support production systems end-to-end with a focus on reliability and scalability
What they're looking for
- Automation engineering and API integrations (5+ years experience)
- Web technologies (HTML, CSS, JavaScript, React or equivalent)
- LLM agent development and prompt engineering (Claude, OpenAI)
- LMS and CMS platform experience (Skilljar, Sanity, or similar)
- Autonomous problem-solving and technical documentation
- Cross-functional communication with non-technical stakeholders
- Content operations and documentation-heavy environment experience
- Production system support and infrastructure maintenance
Benefits
- Remote work opportunity
- Competitive salary: $123,600 - $185,400
- High autonomy role with direct ownership and outsized influence
- Fast-paced growth environment with clear path from idea to impact
- Opportunity to help define AI-powered education at scale
- Collaborative team with strong product-market fit and investor backing
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Harvey
Harvey builds an AI-powered legal services platform that automates and streamlines legal workflows for corporate, in-house, transactional, and litigation teams. The company is hiring Legal Engineers with diverse practice backgrounds to bridge customers and product development, uncovering legal workflow challenges and shaping the platform's direction based on real-world legal work.
View all jobs at HarveyLikely interview questions
- Walk us through a time you built an AI agent or LLM-powered workflow in production. What were the key technical decisions, and how did you handle prompt engineering and API integration?
- Describe your experience with LMS or CMS platforms like Skilljar or Sanity. What integrations have you built, and how did you ensure reliability and scalability?